Lavalla Catholic College

General

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FAQ 5

• Workaround for '"Install" cannot be opened...' error on Mac when installing certificates
• How to restart your computer
• Allowing remote control via TeamViewer Quick Support
• How to take a Screenshot and attach it to your support ticket
• How to submit a service request

Getting Started 8

• How to Install Apps from the Lavalla App Store
• How to request support from IT
• Staff: Backup Procedures for New Laptop Collection
• Setting up your laptop for Lavalla [Windows]
• Setting up your laptop for Lavalla [Mac OS]

See all 8 articles

MFA 1

• Multi-Factor Authentication (MFA) - Overview, Setup and Use Instructions, FAQ

Audio Video

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ClickView 4

• How to access ClickView Online
• Sharing ClickView Exchange videos with students
• Uploading Videos to ClickView Workspace
• Sharing videos in ClickView Online

Vivi 1

• How to play a video on ClickView through Vivi

Projector 3

• How To Play Sound Through Projector Speakers
• Choosing correct microphone when using conference system
• Configuring dual monitors

Printing

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General 7

• How to print via email
• How to save a document as a PDF for printing
• How to register your card at the printer
• How to print double sided (students)
• How to print to A3 paper (students)

See all 7 articles

Software

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Citrix 1

• Citrix

Microsoft Office 17

• How to Configure E-Mail (Outlook)
• How to Install Microsoft Office
• How to reduce the file size of a Microsoft Powerpoint presentation
• How to clean up your email inbox
• Switching Microsoft Office Accounts

See all 17 articles

Microsoft Teams 13

• How to install Microsoft Teams app
• Enabling the Microsoft Teams meeting button in Outlook
• Making users presenters of meetings
• Playing Audio from Teams through Speakers or a Projector
• How to create a Teams meeting in Microsoft Office

See all 13 articles

Microsoft Windows 1

• Installing HEIC & HEVC Extensions

Adobe 4

• How to request access to Adobe products
• Setting Adobe Acrobat as the default PDF reader
• How to create and use an electronic signature in Adobe Acrobat Pro DC
• Adobe Acrobat Error - Unknown Error

macOS 1

• Giving apps permission to use webcam and microphone on a Mac

Web Browser 4

• How to clear your Web Browser History, Cache and Cookies
• How to Update Google Chrome
• How to change my default browser
• Which web browser works best for which service?

Other Software 6

• How to use/download Sketchup
• Access SketchUp Online
• How to remove Chrome notifications
• Installing the NAPLAN locked down browser
• Using the Lavalla iPods

See all 6 articles

Zoom 4

• Accessing a Lavalla Assembly via Zoom
• How to Install Zoom
• How to Test Zoom
• Troubleshooting Audio Issues in Zoom

Network / Internet

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Wifi 2

• How to Connect to Lavalla WiFi
• Kahoots 403 error

Network Drives 2

• How to recover deleted files in S drive
• Connecting to Lavalla Services Remotely using the VPN Client (FortiClient)

Microsoft OneDrive 1

• How to upload files to OneDrive

Morrisby 2

• Instructions For Completing Morrisby Profile
• What to do if locked out of Morrisby account

SIMON

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PAM 2

• Reset PAM Password
• SIMON Everywhere

General 1

• SIMON Multi-Factor Authentication (MFA) Login

Hardware

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General 2

• How to update the graphics card drivers on a Dell Latitude 5480
• Perform hardware reset on staff laptop (fix Lenovo pen)

HR

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HR policies 0