FAQ
Default solution folder, feel free to edit or delete it.
On some Mac computers you may receive this error message when attempting to install the Lavalla certificates.
If you get this message please follow...
Wed, 15 Apr, 2020 10:26 AM
Restarting a Mac
Click the Apple icon in the top left-hand corner
Click on "Restart.."
Wait until the computer starts back up, then log ...
Tue, 14 Apr, 2020 1:19 PM
On occasion, our IT technicians may request to control your computer remotely in order to provide technical support.
To do this, you will need to open t...
Tue, 5 May, 2020 8:20 AM
Sometimes it is helpful for our support agents to see what is appearing on your screen to get a better idea of how to help you.
How to take a screensh...
Thu, 8 Oct, 2020 9:30 AM
A Service Request is a type of ticket that is designed for specific tasks, such as requesting a new ID card or requesting support for an AV event. All reque...
Thu, 4 Jun, 2020 9:32 AM