FAQ
Default solution folder, feel free to edit or delete it.
Restarting a Mac
Click the Apple icon in the top left-hand corner
Click on "Restart.."
Wait until the computer starts back up, then log ...
Tue, 14 Apr, 2020 1:19 PM
On occasion, our IT technicians may request to control your computer remotely in order to provide technical support.
To do this, you will need to open t...
Tue, 5 May, 2020 8:20 AM
Sometimes it is helpful for our support agents to see what is appearing on your screen to get a better idea of how to help you.
How to take a screensh...
Thu, 8 Oct, 2020 9:30 AM
A Service Request is a type of ticket that is designed for specific tasks, such as requesting a new ID card or requesting support for an AV event. All reque...
Thu, 4 Jun, 2020 9:32 AM
NOTE: You need to be onsite to change your password. 1. Press Control + Alt + Delete on your keyboard simultaneously.
2. Click Cha...
Mon, 27 Oct, 2025 9:34 AM
What is an Incognito Window?
An Incognito window is a private, temporary Chrome session that starts clean every time you open it. It ignores your saved co...
Tue, 20 Oct, 2026 3:34 PM